Update on Imagine/Gaelic Telecom Problems

In my last post I mentioned about problems connecting to my own blog from my home broadband connection with Imagine/Gaelic Telecom. Although it is now fixed I am still having problems accessing my friend Robert’ Sweetnam’s Blog. I am accessing his blog through proxify.com its the only way at the moment – I rang Gaelic Telecom/Imagine support again last Friday night complaining about not been able to view his site.

I was asked if I have “Content Filtering” enabled which I said no and his reply was “Well I really haven’t got a clue why you cannot access http://blog.sweetnam.eu” he went on to say “I will send a ticket up to tech support and see what they say” he also asked me for my mobile number so a “techy” could ring me back within the hour, but as expected I was left still waiting on the call.

Monday morning came and lo and behold I got a call back from Gareth “the techy guy” at Imagine Telecom Support. He said they were still looking into the problem and that he would call me back before the end of working day. He also suggested that they change my IP address as that would surely fix the problem, I said no to the IP change and left them to it but hence to say I got no call back.

Left it stew for Tuesday….

This morning Wednesday I called back support went through the whole “rigga’ ma’ roll” (procedure) again with general support and demanded some answers by today. An hour later Gareth called back with the solution of changing my IP and I quote what he said…

“It appears that you turned off “Content Filtering” back in June 2006 (which I did) but it seems it didn’t go through properly. You were going through a proxy server where your content was been cached, to help speed an stuff.”

So Robert was right as mentioned here  “they” could track my where abouts if they wanted to!

Back to the solution… I caved to the IP change in the end and was supplied with a new IP address over the phone. I went home reset my router, flushed the dns, cleared my cache etc. re-booted and opened up Firefox typed in http://blog.sweetnam.eu and guess what?

No F**king joy!

Back to the idiots again tomorrow to tell ’em to shove their solution up the highest part of their holes.

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