kmcgraphics.com

In my last post I mentioned about problems connecting to my own blog from my home broadband connection with Imagine/Gaelic Telecom. Although it is now fixed I am still having problems accessing my friend Robert’ Sweetnam’s Blog. I am accessing his blog through proxify.com its the only way at the moment – I rang Gaelic Telecom/Imagine support again last Friday night complaining about not been able to view his site.

I was asked if I have “Content Filtering” enabled which I said no and his reply was “Well I really haven’t got a clue why you cannot access http://blog.sweetnam.eu” he went on to say “I will send a ticket up to tech support and see what they say” he also asked me for my mobile number so a “techy” could ring me back within the hour, but as expected I was left still waiting on the call.

Monday morning came and lo and behold I got a call back from Gareth “the techy guy” at Imagine Telecom Support. He said they were still looking into the problem and that he would call me back before the end of working day. He also suggested that they change my IP address as that would surely fix the problem, I said no to the IP change and left them to it but hence to say I got no call back.

Left it stew for Tuesday….

This morning Wednesday I called back support went through the whole “rigga’ ma’ roll” (procedure) again with general support and demanded some answers by today. An hour later Gareth called back with the solution of changing my IP and I quote what he said…

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I haven’t been able to connect to my own website with over 2 weeks, I could ftp or use a proxy server and that was fine but no browser connection with either FireFox or Internet Explorer.

By the way my broadband connection is with Gaelic Telecom who are a white label for Imagine so on Friday night last I called support and ran through the usual things with them but no luck, the following night still no feedback from support so I decided to try a different route. I used the ip address to access my site with a forward slash tilde /~ and username and it worked this is what I used: http://64.191.9.37/~kmcgrap this auto redirected me to http://lonestar.kjbserve.com/~kmcgraph/ and I was able to view the website.

The strange thing is that when I tried the url http://www.kmcgraphics.com everything worked. Its like it updated DNS or something.

I don’t know if this was the solution or just coincidence but it worked for me.

Anyway if your interested below this is the email I sent to support@imagine.ie followed by the reply I received this morning. I’m hoping this post might help others out there if they have stumbled upon the same problem.

Email sent to Imagine/Gaelic Telecom Support

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